Customer Service

Shipping and delivery
Pick up
Payment
Privacy
Return and reflection
Customer Service / Complaints

Envío y entrega

La entrega de los paquetes se ha subcontratado a servicios de paquetería profesionales. Aseguran el transporte de las piezas correctamente.

Hattink Thermo Parts / Hattink Maritiem vela por el correcto embalaje y protección de los embalajes. Utilizamos material de relleno de pelaspan para nuestros paquetes. Son respetuosos con el medio ambiente y 100% reciclables.

Los pedidos realizados los sábados y domingos se enviarán el lunes.
Entrega estándar:
Los pedidos se procesan el mismo día laborable hasta las 15:00 horas y se ofrecen a uno de nuestros transportistas.

La mejor opción de envío se elige en función del peso o tamaño.
(siempre que los artículos estén en stock y se haya cumplido con la opción de pago, en caso contrario nos pondremos en contacto contigo)

Para ubicaciones o dimensiones especiales, puede solicitar la tarifa de envío antes de realizar el pedido.

Puede hacerlo ordenando los artículos deseados y eligiendo solicitar proforma y solicitar costos de envío proforma.

Plazos medios de entrega en días laborables: DPD /UPS /Select Courier

EN Austria 1-3 días
BE Bélgica 2-4 días
BG Bulgaria 5-5 días
CY Chipre 4-5 días
CZ República Checa 3-4 días
DE Alemania 1-3 días
DK Dinamarca 2-4 días
EE Estonia 3-5 días
GR Grecia 6-8 días
ES España 3-4 días
FI Finlandia 3-5 días
FR Francia 2-4 días
HR Croacia 5-6 días
HU Hungría 3-5 días
IE Irlanda 3-4 días
IT Italia 3-4 días
LT Lituania 4-6 días
LU Luxemburgo 1-3 días
LV Letonia 1-3 días
MT Malta 2-4 días
NL Países Bajos 1-3 días
PL Polonia 2-4 días
PT Portugal 4-6 días
SE Suecia 3-5 días
SK Eslovaquia 3-5 días
XI Irlanda del Norte 4-5 días

Si quieres pedir algo desde un país fuera de la UE
y quieres saber el precio del envío. Introduce el artículo que deseas comprar en el carrito de la compra y rellena todos los datos como dirección, número de teléfono y dirección de correo electrónico. Luego haga clic para finalizar la compra y elija la Opción 6 al realizar el envío y la Opción 12 al pagar.
Luego le proporcionaremos una cotización/factura proforma donde podrá ver todos los costos y la entrega puerta a puerta. (solo los costos de importación no de su país) Si ha aprobado la Cotización/Proforma, puede realizar el pago. Si no está de acuerdo, envíenos un correo electrónico y cancelaremos el pedido.

Pick up

Have you chosen to pick up in Katwijk to Cuijk call yourself what time it is ready or you will receive an email or tel.hiervan. For export without VAT, we are required to have a signed transport statement (we will create a document for that), including a copy of your driver's license.

If you have questions regarding your order / package you can contact us.

Opening hours:

Monday to Friday: 8:30 - 16:00 hours
Saturday: by appointment

Los días festivos hemos ajustado el horario de apertura y cuando los transportistas han estado allí, cerramos después.
¡Así que llama siempre para ver si estamos allí!

Payment

In the Netherlands a company or individual always pays tax on our goods. On these rests the rate of 21% VAT.

For companies:

Companies in the EU (excluding the Netherlands) are exempt if you have a valid VAT/VAT nr. Your address must match the VAT number which is linked by law. This is checked by us at the European Commission.Changes or adjustments after payment concerns ascription on invoice or a VAT number can be made with a deduction of € 15,- administration costs. (or €15 will be charged).
If the adjustment is made after a booking period (for tax purposes), this can only be done for €50.excl.Vat

Prices: The prices for the items only apply to stock items in the event of backorders, because you order more if there is stock, an additional price may apply or the increase in price concerns the cost price.
You can always cancel the extra items in writing within 12 hours after the order.

The webshop is equipped with a secure payment system. With this system we can deliver even faster. Possibilities for payment are among others:

- Credit card: Visa, Mastercard
- PayPal
- On account (only under SEPA direct debit)

It is only possible to buy on account by means of a direct debit authorisation which we collect after 20 days.
(According to the SEPA payment system)

Provided the following has been met:

If there is a one-time deposit amount to the limit to which they want to go per order. This amount can always be claimed back or settled with the last order.

or.

- After two orders have preceded that have been paid;

- For the Netherlands, this is possible if there is a net annual turnover of at least €1000 excl. purchases;

- For countries within the EU, there is a net annual turnover of at least €2000,- excl. purchases;

- That a direct debit authorization is filled in with IBAN and BIC No. and we have received it back.

Privacy

Information regarding privacy and data processing can be found in our Privacy Policy.

Return and reflection

If you want to return or exchange your item(s), you must request a return order by mail. A return order can be requested via the form below. When we agree, you can return your item(s). Without return order these shipments will be refused. For a return of packages always first contact one of our employees, so we can send you a return number which you must mention on the form of the return.

When cancelling the order after payment we are forced to charge the possible payment and administration costs (€15,-excl. Vat.).

Upon approval of a return of ordered items or backorders, there will be a minimum of € 15, -excl.Vat administration costs charged and there will also be a percentage charge as indicated below:

10% fee (within 7 working days return) of net price will be deducted, paid or credit note.

15% fee (within 14 working days return) of the net price will be deducted, paid or credit note.

25% fee (after 14 days to 20 days return) of net price will be deducted, paid or credit note.

Items not eligible for exchange or refund:
- Consumable items such as refrigerant, kit, Dryer/Filters, Shaft seals, Refrigerant oil.
- Items that are used, damaged or incomplete;
- Electrical components/parts such as circuit boards, thermostats, control boxes, sensors, switches, etc.;
- Items specially ordered/assembled for you.

Notice:
- No warranty on shaft seals and dryer/filter both for original and compatible parts;
- Items must be returned to us insured;
- It is important that the product is complete, unused and in the original and undamaged packaging;
- Unstamped postal items will not be accepted;
- You pay the shipping and payment costs of the webshop, these will not be refunded or credited.

File: Request for return shipment

File: Return Shipment (By Package)